Help with planning classes, your account, and purchases.
Email purafieldstudio@gmail.com or call +1 (512) 730-0587.
Include your app version, device, and a brief description of what happened. Never send your password, verification codes, or full payment details.
Sign in with the same account you used to save the class, then open Library. If a class is missing, contact us before deleting or recreating your account.
For an Apple subscription, use Settings on your iPhone or iPad, tap your name, then Subscriptions. For refund requests, visit Apple's purchase support. For web billing questions, email us.
For a Google Play subscription on Android, open the Google Play Store app, tap your profile icon, then Payments & subscriptions > Subscriptions. Refunds for Google Play purchases are handled by Google.
Deleting an account does not cancel an App Store or Google Play subscription. Manage the subscription separately through Apple or Google Play.
For account access, correction, export, or deletion requests, email us from the address associated with your account. We may need to verify ownership before acting. If an in-app deletion request cannot be completed, contact us for help. Full steps are on our account deletion page.
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